Casinow Privacy Policy – Our Commitment to Protecting Your Data

Casinow is a trusted online Sports Betting and gaming platform in Bangladesh. Protecting our members' privacy is one of our highest priorities. This privacy policy document explains what personal information casinow collects, why it is collected, and how it is kept secure.

This privacy policy applies to all casinow services, websites, and mobile applications. It takes effect whenever you register on our platform, place a bet, or use our services in any way.

We never sell your personal information to third parties. casinow uses your data solely to provide you with better service and to meet legal obligations. If you have any questions about our privacy policy, feel free to reach us directly at support@casinow.bet.

Casinow collects various types of information from different sources. This data falls into three main categories — what you provide directly, what is collected automatically during your use of the platform, and what is received from third parties.

We do not collect any sensitive information without your consent. Submitting documents for the KYC process is entirely optional unless you wish to withdraw above a specified amount.

Casinow uses your data only for specific, legitimate purposes. We never process information for unnecessary or unrelated reasons. The key reasons we use your data are outlined below:

• Account Management: For registration, login, password reset, and account security
• Payment Processing: To process deposits and withdrawals securely
• Customer Support: To resolve complaints and issues promptly
• Promotional Offers: To send you relevant bonuses and offers based on your preferences (with your consent)
• Security & Fraud Prevention: To detect suspicious activity
• Legal Compliance: To meet regulatory requirements
• Responsible gaming: To monitor problematic behavior and provide assistance when needed
• Platform Improvement: To analyze usage data and improve the quality of our services

Casinow does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements. All data is kept for as long as your account remains active.

• Following account closure, transaction data is retained for a maximum of 5 years (for legal compliance)
• KYC documents may be retained for up to 3 years after account closure.
• Usage logs and technical data are typically deleted within 12 months.
• Marketing data processing stops as soon as consent is withdrawn

All data is stored on secure servers, protected by multiple layers of security to prevent unauthorized access. If you request deletion of your information, it will be carried out as promptly as possible in compliance with legal obligations.

Casinow will never sell your personal information under any circumstances. In certain situations, limited data may be shared with trusted partners — always under strict confidentiality agreements.

• Payment Provider: Necessary data is shared with mobile banking partners to process transactions
• Identity verification providers: Third-party verification services may be used to complete the KYC process.
• Law enforcement agencies: Data may be disclosed when required by court order or legal obligation
• Security Service Provider: Specialist agencies are engaged for fraud prevention and cybersecurity

Casinow uses cookies and similar technologies on its website and app. These technologies help improve your browsing experience, maintain login sessions, and ensure the platform functions properly.

• Essential Cookies: Essential for core site functionality — login sessions, security tokens, and similar features
• Functional Cookies: Used to remember your preferences and settings
• Analytics Cookies: Helps us understand site traffic and usage patterns
• Security Cookies: Used to detect and prevent fraudulent activity.

You can manage or disable cookies through your browser settings. However, disabling certain essential cookies may affect the availability of some site features.

As a casinow member, you have full control over your own data. We make it easy for you to exercise these rights at any time.

Casinow uses industry-leading security technology to protect your data. Our security team monitors for potential threats 24/7 and takes immediate action when needed.

• 256-bit SSL/TLS encryption: All data transmissions are fully encrypted
• Two-factor authentication (2FA): An additional layer of protection for accessing your account
• Firewall Protection: Advanced firewall systems to prevent unauthorized access
• Regular Security Audits: Regular system audits conducted by third-party experts.
• Data backup: Data is securely backed up across multiple locations
• Access Control: Only authorized personnel can access specific data

Casinow is strictly for users aged 18 and above. Our platform is intended for adults only, and we do not knowingly collect or store any information from minors.

• Age verification is mandatory at registration
• Withdrawal access is suspended until age verification is completed through the KYC process.
• If it comes to our attention that data has been collected from a minor, it will be deleted immediately and the associated account will be closed
• Parents can report suspicious activity to support@casinow.bet.

For any questions, complaints, or requests regarding our privacy policy, please reach out to our dedicated privacy team. We typically respond within 48 hours.

• Email: support@casinow.bet
• Live Chat: Click the chat icon in the bottom right corner of the website.
• Operating hours: 7 days a week, 24 hours a day

If this privacy policy is updated, advance notice will be sent to your registered email. For significant changes, you may be asked to provide your consent again.